top of page

Privacy Policy

Open Courts Waukee ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, use our online scheduling, contact us, or engage our services. This Policy applies to information collected online and offline.

1) Scope & Applicability

This Policy covers our website and related online services offered to individuals located in the United States. If you access our services from other regions, you may have additional rights under local laws (e.g., the EU/UK GDPR).

2) Information We Collect

We collect the following categories of information:

  • Contact information (name, email address, phone number).

  • Booking details (date/time of reservations, selected space, special requests).

  • Account and communication information (messages, feedback, survey responses).

  • Payment-related information processed by our third-party payment processors (we do not store full card numbers).

  • Device and usage data (IP address, browser type, pages viewed, referring/exit pages, date/time stamps).

  • Cookies and similar technologies (see “Cookies & Tracking”).

3) Sources of Information

We collect information directly from you (e.g., web forms, scheduling), automatically through cookies, and from service providers that support our operations (e.g., scheduling platforms and payment processors).

4) How We Use Personal Information

  • Provide, schedule, and manage reservations and services.

  • Process payments and prevent fraud.

  • Respond to inquiries and provide customer support.

  • Send service-related communications (e.g., booking confirmations, changes, reminders).

  • Improve, secure, and administer our website and operations.

  • Comply with legal obligations and enforce our terms.

5) Legal Bases (EU/UK GDPR, if applicable)

Where GDPR applies, we rely on one or more of the following legal bases: (a) performance of a contract; (b) legitimate interests (e.g., securing our services, improving operations); (c) consent (e.g., certain cookies); and (d) compliance with legal obligations.

6) How We Share Information

7) Cookies & Tracking Technologies

We and our service providers use cookies and similar tools to operate the website, remember preferences, and ensure secure sessions. You can control cookies via your browser settings.

8) Data Retention

We retain personal information for as long as needed to provide services, comply with our legal obligations, resolve disputes, and enforce agreements. Retention periods may vary based on the type of data and regulatory requirements.

9) Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10) Your Privacy Rights

Depending on your location, you may have rights to access, correct, update, delete, or restrict the processing of your personal information, as well as to opt out of certain uses. To exercise rights, contact us using the information below.

11) U.S. State-Specific Notices (e.g., CCPA/CPRA)

For residents of certain U.S. states, you may have additional rights including: (a) the right to know/access, (b) the right to delete, (c) the right to correct, (d) the right to opt out of sales/sharing and targeted advertising, and (e) the right to limit use of sensitive personal information. We do not knowingly sell personal information.

12) Children’s Privacy

Our services are intended for individuals 13 years and older. We do not knowingly collect personal information from children under 13. If you believe a child provided us information, contact us and we will delete it.

13) International Data Transfers

If personal information is transferred across borders, we will use appropriate safeguards as required by applicable laws.

14) Changes to This Policy

We may update this Policy from time to time. The “Effective date” above indicates when the latest changes were made. Material changes will be posted on our website.

15) Contact Us

Open Courts Waukee
655 Interstate Pkwy - Bldg C
Waukee, IA 50263
Email: opencourtswaukee@gmail.com

16) Submitting Privacy Requests

To exercise privacy rights or submit questions, email opencourtswaukee@gmail.com with “Privacy Request” in the subject line.

bottom of page